Help  >  FAQ

For information and prices, please contact your nearest dealer.
If you do not have a dealer in your neighbourhood, please contact us via the contact page so that our staff can give you the information you need.

• Click here to find the nearest dealer
• Click here for the contact page

Check our store locator to find the nearest distributor of our products. Our TVR showrooms selling Thibault Van Renne products only are marked with a RED icon. The multi-brand stores selling our brand are marked with a black icon.

You can also order online. Please contact us via our contact page and our staff will guide you through the entire sales process. We will gladly help you with your choice in terms of design, colors and dimensions so you can buy the carpet of your dreams! In this way, we help customers from all over the world who don’t have a distributor in their area.

Shipping is free for an order of at least 3m2. We will send your order by insured shipping in a sturdy waterproof package so that the parcel arrives intact.

Our carpets are manufactured in India and Nepal. In India, our carpets are produced in the Kashmir region and in the Rajasthan province. In Nepal, our production is located in and around the capital Kathmandu.

To continue the production of the THIBAULT VAN RENNE design carpets, we depend on the expertise of our employees. From the carding and hand spinning of our wool to the colours of the materials and the knotting of our carpets, at every step we depend on the expertise of our local staff. Our extremely detailed design rugs in particular require advanced knowledge and sophisticated handcraft. Because of the complexity of the work, our weavers have at least 10 to 15 years of experience. Therefore, it is obvious that no form of child labour is involved in the manufacturing of our carpets.

There is a chronic shortage of weavers in the regions where we produce our exclusive design carpets. Wages are therefore already much higher than in other regions for similar work. Furthermore, we are member of Care & Fair, the largest organization worldwide specifically dedicated to the fight against child labour in our industry. We fully support this organization with, besides our membership, an additional annual fee. More information about Care & Fair here. They build schools and hospitals in the areas where weavers live and work, and where they can go for free.

Our employees work from 9 to 5, with a lunch break at noon and a tea break in the afternoon. We seek a positive atmosphere in the workplace where there is room for humour. Nonetheless, this job shouldn’t be underestimated since it requires enormous patience and concentration. To keep the authentic art of hand-knotting alive, we attach great importance to supporting our staff as well as possible in the exercise of their profession.

All sizes are possible, but also different shapes, like round, trapezoidal, or triangular are feasible. Through the years, we have specialized in exclusive design and tailor-made production. This means that we can personalize any carpet. We adjust the design, colours and sizes according to the needs of the customers.

Yes, certainly. Over the years we have specialized in exclusive design and customization, which means that we can personalize each carpet. To do so, we adjust the design, colours and sizes according to the needs of the customer.

Our colours are fixed longer than normal on the materials used for our carpets. This means that the fibre is very deeply impregnated with the dye. This prevents colour fading due to sunlight. Despite this, all carpets, and even those of TVR, are subject to UV light. However, our carpets are only very marginally affected by this phenomenon so possible fading may occur only after many years.

Oriental hand-knotted carpets are known for their longevity. Our carpets are hand-knotted in Orient and in the most traditional way. The carpets featured in our collections can easily last 15 to 20 years, depending of course on the use. Some oriental rugs are 100 years old and still look beautiful.

We make a distinction between maintenance and annual cleaning.

• You can take care of the annual cleaning yourself. We recommend that you first vacuum the carpet thoroughly. Meanwhile, dilute white vinegar in lukewarm water (ratio 1 to 6). Moisten a piece of cloth or rag with this mixture and smoothly rub it over the carpet in a back and forth motion. You will notice that your rag / cloth has absorbed all the dirt and dust and that your carpet has regained its lustre and cleanness. The dullness due to collected impurities will have disappeared.
   
• However, if you want a thorough maintenance deep down into the fibre, then we recommend a traditional wash for your carpet. To do so, the carpet must be washed with soap and water deep down into the fibre so that all impurities and bacteria are removed. We do this in the same manner as in step 6 of the production process, but here in Europe. Contact us for the collection of your carpet for thorough maintenance / wash.

First aid in case of accident: dampen a sponge with a drop of detergent (no bleach) or neutral soap and rub the stain locally. After this, remove soap residue with a damp cloth without soap, and then leave the carpet to dry. This will remove 90% of all stains from the carpet. For resistant stains, please contact us for further advice or a thorough maintenance / wash of your carpet.

Our carpets don’t shed; they merely lose a bit of fluff for a short period of time. It means that the top layer of the carpet has to wear off a little. Some wool fluffs can be visible on the surface of the carpet. You can simply vacuum them. After a short period of wearing off, this process stops. This phenomenon is more prevalent in Nepalese woollen carpets than with Indian ones. In our Indian top collections, wool and silk are spun by hand, and the wool is even hand-carded. These processes provide a purification of the materials so that inferior fibres are separated and only top fibres are used to manufacture the carpets. As a result, no wool comes off.

After much research in collaboration with a European producer, we developed a non-slip carpet underlay for this problem, with unique features:

• Supports the carpet, extends the life of your carpet
• Antibacterial
• Anti-allergic
• Washable up to 40° normal washing program
• Doesn’t decay nor discolour
• Leaves no print or pattern on your floor, even after long use
• Impregnated with adhesive, yet easy to remove and reposition.
• Easy to cut to achieve the perfect size

This anti-slip carpet underlay can also be ordered from us even if you are not one of our customers. Contact us here for delivery of your carpet underlay.

When it comes to repair or wash your carpets, you can certainly count on us.
Contact us via the contact page. Tell us what the problem is and one of our staff members will inform you about repair and washing options, as well as the related costs.

You can take care of the annual maintenance cleaning yourself. We recommend that you first vacuum the carpet thoroughly. Meanwhile, dilute white vinegar in lukewarm water (1 to 6 ratio).

Moisten a piece of cloth or rag with this mixture and rub it smoothly over the carpet in a back and forth motion. You will notice that your rag / cloth has absorbed all the dirt and dust and that your carpet has regained its lustre and cleanness. The dullness due to collected impurities will have disappeared.

You will find more detailed information about cleaning our carpets here.

We go back to the authenticity and craft of the carpet-making arts, which are believed to be more than 3000 years old. Our carpets are oriental and hand-knotted in the most traditional way. Our unique concept is to add customized and personalized design.

We have a few “public” secrets that make our carpets unique:

• Our carpets are hand-knotted with a Persian or a Nepalese knot.
• The wool that we use is hand carded in-house by our employees in India and Nepal ; it is a very labor-intensive process in which the wool is combed to retain only the best material.
• After being hand-carded, the wool is hand-spun by our own employees. It is important for us to control the entire process to always ensure the same high quality material.
• Our unique dyeing process. This is how we can reproduce the same color over and over again with beautiful and subtle hues.
• We get our natural silk from our own production facilities. The raw silk is quality-controlled in our own facilities. After that, this silk is also hand-spun by our staff.
• The carpets are completely washed by hand during the finishing stage.
• We create the design of our carpets ourselves. That’s how we master all colors, patterns and sizes and we can personalize them according to the wishes of our customers.

There are many differences. Here are a few:

• A hand-knotted carpet has a pile. Since knots lie on top of each other, they are given a direction. You can feel it when you rub it: when your rub it in the same direction of the pile, you see the lighter shades of the carpet and when you rub against the direction of the pile, the carpet looks darker. You see a different lighting pattern from each perspective. This means that the carpet is alive and provides a unique light experience every time. A mechanical or hand-tufted carpet doesn’t have that.
   
• A hand-knotted carpet is knotted. This means that it can never fluff, since the knot is fixed to the weft. In many mechanical and hand-tufted carpets you can just pull out the threads that form the thickness of the carpet. The risk is then that you get bald spots in places. With our rugs, the knot remains fixed and never comes off. Hence the longevity of our carpets.
   
• A hand-knotted carpet can be washed again and again using traditional methods because this is a woven work. Water can flow through between the knots, so the carpet can be thoroughly washed deep down into the fiber. Mechanical carpets often have a plastic weft onto which the material of the carpet is glued. Water cannot penetrate this adhesive layer. That’s why these carpets cannot be washed. Often cleansing / dry-cleaning products are used; they are sprayed on the carpet and then scraped off. As a result, only the top layer is cleaned. The fibers at the base remain dirty.
   
• A hand-knotted carpet is suitable for FLOOR HEATING. The small gaps between knots (not visible to the naked eye) allow heat to pass. When you hold your hand over the carpet, you can feel the heat coming through. A mechanical carpet has no open pores, and will let little or no heat pass through. In the worst case, in some mechanical carpets, the adhesive will even melt because of the heat and damage the floor as a result.